Remote support
Help with software, email, account access, and system administration through a remote connection. Available for businesses in Ottawa and beyond.
Request remote helpGet IT support
Get remote help with day-to-day issues or arrange on-site troubleshooting, hardware setup, and installations in Ottawa and Eastern Ontario. New and existing clients are welcome.
Is the issue stopping work?
Use our urgent request form to include a callback number and the business impact.
Request urgent supportWhat to include in your request
What is happening?
Describe the task you are trying to complete, what goes wrong, and any exact error message.
Who is affected?
Let us know whether it is one person, one site, or a wider issue, and how it affects business operations.
When did it start?
Include when you first noticed it and any recent changes to equipment, software, access, or the network.
Where is the issue?
Identify the site, device, application, or service, and how best to coordinate access or a remote session.
Support questions
Not an existing client? You can still contact us about an issue or discuss a new working relationship.
New customer inquiriesCan you help remotely?
Yes. Remote support and administration are available beyond the Ottawa area, including for organizations with multiple locations. We’ll discuss whether the issue is suitable for remote work.
Can you come to our location?
On-site support is available in Ottawa and the surrounding area, including Kanata, Stittsville, Nepean, Orleans, Barrhaven, and surrounding Eastern Ontario communities. Share your location when requesting service.
Is after-hours support available?
Support is available during regular business hours, with after-hours and emergency support available when required. Tell us the business impact and timing so we can discuss arrangements. Evening and weekend maintenance or project work can also be scheduled.
Should I download a remote support tool first?
Contact us first. If remote access is appropriate, we’ll coordinate the connection method with you.
Can you help with a project as well as a problem?
Yes. Clockwork IT provides assessments, planning, procurement, installations, migrations, administration, and documentation. Visit our service pages or contact us about the outcome you want.